Access to Programs, Services and Facilities
by Persons with Disabilities


It is the policy of the California State Transportation Agency (CalSTA) to not discriminate on the basis of a disability or impairment. It is further the policy of the department not to exclude persons with a disability or impairment from participation in any program or activity. Accordingly, it is the policy of the CalSTA to provide access to all of its programs, services and facilities to persons with disabilities in accordance with Title II of the Americans with Disabilities Act (ADA). Requests or inquiries for access to programs, services or facilities can be made to the CalSTA ADA Coordinator Office at (916) 323-5400.

This policy applies only to CalSTA programs, services and facilities. To the extent a complainant has an issue with the programs, services, or facilities of a department under CalSTA’s authority, that department’s policy should be followed.


CalSTA is committed to enhanced digital accessibility. Our website was developed in compliance with California Government Code section 7405, which requires that all state agencies comply with Section 508 of the federal Rehabilitation Act of 1973. This website was developed to meet Web Content Accessibility Guidelines (WCAG) 2.1 AA success criteria and includes enhanced mobile optimization and compatibility with assistive technologies.

There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.

Accessible Features

Listed below are accessibility features, tools, and navigation methods available across the website.

Web Content Accessibility Guidelines (WCAG)

The website adheres to WCAG 2.1 AA Guidelines and Success Criteria organized under the following 4 principles:

  1. Perceivable
    • Provide text alternatives for non-text content.
    • Provide captions and other alternatives for multimedia.
    • Create content that can be presented in different ways, including by assistive technologies, without losing meaning.
    • Make it easier for users to see and hear content.
  2. Operable
    • Make all functionality available from a keyboard.
    • Give users enough time to read and use content.
    • Do not use content that causes seizures.
    • Help users navigate and find content.
  3. Understandable
    • Make text readable and understandable.
    • Make content appear and operate in predictable
    • Help users avoid and correct mistakes.
  4. Robust:
    • Maximize compatibility with current and future user tools

These additions increase the level of accessibility and empowerment to our audience in creating a fully accessible website and documents for the enjoyment of all.


This website uses Alternative Text “ALT” and/or “TITLE” attributes. ALT/TITLE attributes provide a written description of the image, which is accessible to screen readers, and visible when the mouse is placed over an image. This is also useful for people who have images turned off on their browser, in which case a description will display in place of where the image used to be.

Font Size:

This website is mobile optimized and uses default fonts that allow users to customize the size based on their preference.


Located at the top of each page (except the home page) and directly below the main navigation, breadcrumbs provide a trail of where you are and where you have been. Breadcrumbs make it easier to navigate your way back to the root folder.


This website is configured using highly accessible color contrast combinations. Adjusting contrast can be done by the user customizing their own web browser.

Examples of customization are:

  1. Invert colors
  2. Grayscale
  3. Differentiate without color
  4. Increase contrast
  5. Reduce transparency
  6. Display contrast
  7. Cursor size

Keyboard Commands:

Navigate through our web pages without the use of a mouse.

(Note: Some commands may not work with every Internet browser version.)

If you want to... Select...

Increase text size

Ctrl + +

Decrease text size

Ctrl - -

Move forward from link to link


Move backward from link to link

Shift + Tab

Move from box to box


Go to top of page

Ctrl + Home

Go to bottom of page

Ctrl + End

Close window

Ctrl + W

Go back a page

Alt + Left Arrow

Go forward a page

Alt + Right Arrow

Go to search box

Alt + S

More Keyboard Shortcuts:

Related Resources:



If you are experiencing any difficulty in navigating the site due to a disability, please contact us or call (916) 323-5400 and we will work with you to make the information available.

Grievance Procedure:

CalSTA has adopted the following ADA Grievance Procedure providing for prompt and equitable resolution by anyone who wishes to file a complaint alleging a violation of Title II of the ADA, or other State laws applicable to persons with disabilities, based upon any action taken by the CalSTA. The steps of the CalSTA ADA Grievance Procedures are set forth below:

Step 1. The complaint should be filed in writing within 14 calendar days after the alleged violation occurs or as soon thereafter as the complainant and/or their representative become aware of the alleged violation. The complaint should be filed on the attached CalSTA ADA-form. The complaint should include any and all facts, documents and other materials relevant to and in support of, the alleged violation. Within 14 calendar days following receipt of the complaint, the CalSTA will acknowledge and notify the complainant and/or his or her representative, of the receipt of the complaint.

Step 2. Based upon the CalSTA’s review of the allegations contained in the complaint, an investigation, if determined to be appropriate and/or necessary, will be conducted within 30 calendar days after the date of the acknowledgment and notification of the complainant and/or his or her representative of the receipt of the complaint. The investigation may include an informal presentation of the complaint by the complainant and/or their representative. Investigations will be completed within 60 calendar days from the date on which the acknowledgment and notification of the complainant and/or his or her representative of the receipt of the complaint. The CalSTA may extend this period of time, as needed, or as is necessary to complete the investigation. The CalSTA will communicate any determination made regarding an extension of time to investigate to the complainant and/or his or her representative.

Step 3. The CalSTA will communicate a determination of the results of its investigation to the complainant and/or his or her representative within 14 calendar days after the completion of the investigation.

Filing a Complaint by Alternative Means

If at all possible, a complaint should be filed on the attached CalSTA ADA-form. If necessary, an alternative means of filing a complaint can be made available for disabled members of the public and/or their representatives upon request made to the ADA Coordinator. If a complaint is made through alternative means, once the ADA Coordinator has sufficient facts to formulate a complaint, the time for resolving a complaint by alternative means and disposition of that complaint shall be the same as if a written complaint were filed. As such, a determination will be communicated in the appropriate format accessible to the complainant.

Other Remedies

Use of the CalSTA ADA Grievance Procedure does not preclude other remedies, otherwise available by law.

File Retention

Any complaint filed pursuant to this policy and any materials gathered as a result of any investigation conducted, if any, shall be maintained for a period of 3 years by the CalSTA ADA Coordinator pursuant to the requirements of Title II.

ALTERNATIVE FORMATS: In accordance with the California Government Code and ADA requirements, this publication can be made available in Braille, large print, computer disk, or tape cassette as a disability-related reasonable accommodation for an individual with a disability. To discuss how to receive a copy of this publication in an alternative format, please contact CalSTA ADA Coordinator Office, 400 Capitol Mall, Suite 2340, Sacramento, CA 95814, (916) 323-5400